1)   All-Purpose Letters 1.03
This software program includes 211 sample letters in 19 categories carefully designed to help get your message across in just about any situation.

 2)   AB Sequest 2.5.0
A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution and other situations where information on ongoing events must be available on a network